Contact Us

Contact Us

This form is intended for non-emergency questions or concerns. During business hours, you can use the live chat feature to speak directly with a member service representative. Outside of business hours, submit this form and one of our member service representatives will follow up with you during business hours.
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Report an Outage

You can report outages through SmartHub, or by calling us at (888) 535-5732.

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Smell Rotten Eggs?

It could be a natural gas or propane leak. Leave the area immediately. Call 911. Then call us at (800) 255-6815.

Main Office Location

1500 Granville Road
P.O. Box 4970
Newark, OH 43058

Member Services & Drive-Up Window Hours

Monday – Friday 7:30 a.m. – 5:00 p.m.

Business Office Hours

Monday – Friday 8:00 a.m. – 5:00 p.m.

Member Services – General Information, Billing Inquiries, Change of Address

Please call (800) 255-6815
Fax (740) 344-9550