This form is intended for non-emergency questions or concerns. During business hours, you can use the live chat feature to speak directly with a member service representative. Outside of business hours, submit this form and one of our member service representatives will follow up with you during business hours.
Main Office Location
1500 Granville Road
P.O. Box 4970
Newark, OH 43058
Member Services & Drive-Up Window Hours
Monday – Friday 7:30 a.m. – 5:00 p.m.
Business Office Hours
Monday – Friday 8:00 a.m. – 5:00 p.m.
Member Services – General Information, Billing Inquiries, Change of Address
Please call (800) 255-6815
Fax (740) 344-9550