Attention Members: Please see latest update from President & CEO, Todd Ware regarding our response to COVID-19 for our employees, members and communities. Click here to view.
How We Respond to Power Outages
Safety of the public as well as those working on our lines is our top priority. The first step to accomplishing this goal is to locate downed power lines and make sure electricity is no longer flowing through the wires. Always assume downed power lines are energized and dangerous. Consider any object touching lines energized as well. Please report downed power lines to The Energy Cooperative at 1-888-535-5732 and local emergency authorities. Here are the steps we follow to restore your power after an outage – large or small:
- High-voltage transmission lines must be restored first because they supply power from the generating plant to substations.
- Substations step down the power for residential and commercial use. Damage at a substation must be repaired next.
- Three-phase lines must be repaired next. Three-phase lines carry the power from the substation to businesses, industries and residences. These lines get the most people back on and are necessary to carry electric energy to the remainder of the system.
- Single-phase lines are restored next. Single-phase lines distribute electricity from the substations or three-phase lines to homes and businesses.
- Lastly, service lines are restored. Service lines supply electricity to individual homes.
Three Ways to Recognize a Natural Gas or Propane Leak
- SMELL: To help you SMELL a leak from a gas line or appliance, a familiar odor like rotten eggs is often added to natural gas and propane gas.
- SEE: Near a gas leak, you might SEE blowing dirt, bubbling water or an unusual area of dead vegetation.
- HEAR: A leaking pipeline might make a hissing sound you can HEAR.
What to Do If You Smell Gas or Propane
- Leave the building or the area immediately.
- Don’t light matches, touch electrical switches, use the phone or start a motor vehicle.
- If you have propane, shut off your tank by turning the knob located under the blue dome clockwise.
- Call The Energy Cooperative 1-800-255-6815 from a phone that is not near the leak. Our employees are on call 24 hours a day to respond to emergencies.
- Call 911.
- Never try to extinguish a gas fire or operate any pipeline valves.
- Plan to meet our service person or provide access to your home to inspect your equipment and check for the source of the odor.
Keep a safe distance from overhead lines. They are not insulated, so they are placed overhead and well out of reach or underground. Always assume downed power lines are energized and dangerous. Consider any object touching lines energized as well. Please report downed power lines to The Energy Cooperative at 1-888-535-5732 and local emergency authorities.
If your car comes into contact with an electric pole, stay inside!
If a power line falls on your vehicle STAY INSIDE the vehicle unless you MUST exit due to other safety threats. Warn people to stay away and to not touch the vehicle. Call or ask someone to call 911, then (888) 535-5732.
If you must exit the vehicle, jump free and clear!
If you must exit the vehicle because of fire or other threats, open the vehicle door. Do not step out! Jump free and clear of the vehicle, keeping both feet together. Once clear of the vehicle, shuffle in small steps at least 50 feet away, with both feet on the ground at all times.
Your Neighbor Has Power. Why Don’t You?
Sometimes, you may see a neighbor’s lights come back on while you are still without power. There can be several explanations.
- Different parts of your neighborhood may be served by different circuits.
- Your neighbor’s electricity comes directly from a primary line, which is restored first, while your service may be served off a secondary line.
- There is a problem with your individual service line or your meter.
Whatever the reason, here are ways you can make sure we know you are still without power.
- Call us at 1-888-535-5732
- Verify your outage through the SmartHub app.
- View our outage map to view current outages.
Why Should You Contact OHIO 811?
If you’re planning a landscaping or construction project around your home in the months ahead, simply call the Ohio Utility Protection Service (OUPS) at 811 or 1-800-362-2764 – call two business days before you start. Your call alert us and other utilities of your excavation plans, and gives us the opportunity to notify you or mark where underground utility lines are located on your property. This free service can help protect you from personal injury or property damage, and prevents interruption of your natural gas and other utility service. Whether you operate heavy equipment or use handheld tools, when you work around power lines and natural gas pipelines remember to be safe.
On the job site, always be aware of electric power lines and gas pipelines. Be safe — 811 before you dig.