Disconnects to resume July 20, 2020

The Energy Cooperative will resume disconnections for accounts with a past due balance beginning July 20, 2020. We temporarily suspended disconnections due to non-payment on March 13, 2020 to help our members during the COVID-19 pandemic. As we have previously communicated, this was an effort to help members delay their payment not a forgiveness of the bill. We are a cooperative that is owned by members, like you, and we work hard to keep costs down while providing safe, reliable and affordable energy.

We will work with you.

If you are unable to pay your bill, call us to discuss payment options. Our member service representatives are available Monday – Friday from 7:30am to 5pm. Call us at 1-800-255-6815 to make a payment arrangement. You can also access your account information and make payments from myenergycoop.com or the SmartHub mobile app. Using any of the previously mentioned methods, contact us as soon as possible if you are unable to pay your bill.

Ways to Pay Your Bill

There are many ways to pay your Energy Cooperative bill. Find the one that works best for you.

Read more

Assistance programs are available.

This COVID-19 pandemic is unprecedented. If you are facing financial challenges, remember there are local agencies who may be able to help. Visit myenergycoop.com/assistance-programs for a list of possible resources and programs.

Take control of your energy use.

The primary factor impacting your bill from The Energy Cooperative is the cost to heat or cool your home. Weather plays a big part in this, however, there are things you can do to ensure you are using energy as efficiently as possible.

Frequently Asked Questions

The Energy Cooperative will resume disconnections for accounts with a past due balance beginning July 20, 2020.

Yes. As we have previously communicated, this was an effort to help members delay their payment, not a forgiveness of the bill. We are a cooperative that is owned by members, like you, and we work hard to keep costs down while providing safe, reliable and affordable energy.

Any payments you make are applied toward your bill. If you are carrying a balance, you will need to contact us to confirm or setup a formal payment arrangement.

If you are unable to pay your bill, call us to discuss payment options. Our member service representatives are available Monday – Friday from 7:30am to 5pm. Call us at 1-800-255-6815 to make a payment arrangement. You can also access your account information and make payments from myenergycoop.com or the SmartHub mobile app. Contact us as soon as possible if you are unable to pay your bill.

 

If you are facing financial challenges, remember there are local agencies who may be able to help. Visit myenergycoop.com/assistance-programs for a list of possible resources and programs.