Here at The Energy Cooperative, we focus on providing the safe, reliable, and affordable energy you expect. Last year we continued our efforts of improving reliability for all our members. Our crews worked hard to clear the rights-of-way and prevent unnecessary electric outages. We made significant upgrades throughout our entire system; and worked to ensure we have enough propane and natural gas in reserve to meet our member’s needs this winter. We finished rebuilding approximately eight miles of transmission lines for our electric members, and made significant pipeline improvements to keep natural gas flowing into your homes and businesses safely. Our propane team worked hard installing tanks this fall, and ensuring tanks were filled for winter’s early arrival.
In addition to providing safe and reliable energy, we are focused on expanding the connection with our members. We recognize that our members have varying level of needs and expectations for us. In response, we continue to provide options for members to get the information and the service they need. Many members use SmartHub (our mobile application) providing them with increased insight into their account. Through SmartHub you can pay your bill; view current service status; review outages; and see your energy usage in detail. You can also send messages to our member services team through SmartHub. Our new website, launched in late 2018, is much friendlier and easier to view from any mobile device. We hope you notice a positive difference the next time you submit a propane meter read; apply for an Operation Round Up Grant or send us a message directly from your phone. The website also features a Member Center intended to provide quick access to the information you need most often. We are working hard to offer the quality member service you deserve and continue to seek new ways to enhance our overall member experience.