Security standards (specifically, the Payment Card Industry Data Security Standards) prohibit our member service representatives from taking your credit card information over the phone. These standards are designed to ensure companies who accept, process, store or transmit credit card information maintain a secure environment. Because we record our phone calls for quality assurance, we are no longer able to accept credit card payments in this way. Be assured, however, there are many other ways to pay your bill including by mail; automated telephone system; online; in person; night drop-boxes located at Newark and Utica locations; and at your local bank.
Both the Facilities Fee and Distribution Charge include the fixed cost of running the Cooperative, such as meter reading, billing, record keeping, replacing poles, power lines, and other equipment. This is also the cost to distribute electric to Cooperative members. This facilities fee will be applied each month, even though you may not consume natural gas or electric.
Propane prices are driven primarily by the supply and demand of crude oil, which increased in price nearly 50% this year. This price increase combined with an Ohio winter that was much colder than the previous two years likely led to a noticeable increase in your propane bill. Your propane rate is calculated based on your usage from the previous year. This year, both the price for propane and the amount used by our members went up.
The Energy Cooperative is continually evaluating its cost to serve our members. This includes identifying the total revenues needed to operate, which fluctuate depending on the amount of energy used and the cost of generation, transmission, and delivery. Estimating the amount of energy that members use enables the Cooperative to determine what rates should be. Rates are reviewed annually. By monitoring our controllable expenses, we are able to provide affordable and reliable energy with cost-based rates.
The Energy Cooperative offers budget billing which allows your monthly utility costs to remain constant throughout the entire year. Please note the following:
- The account must be paid in full to qualify.
- The budget accounts are reviewed during the month of March and September. During this review, your budget amount may be increased or decreased depending on your usage.
New users should click the following link to Our SmartHub Registration page:https://theenergycoop.smarthub.coop/#registration:
Please have your account information handy. You will receive a registration confirmation sent to the e-mail address that you designate.
The Smarthub App is available for iOS devices on the Apple Store and for Droid devices on Android Market.
If you have further questions or if you need assistance, please contact our Member Services Department at (800) 255-6815.
Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web enabled device. Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report outages. They also allow you to monitor and manage your usage by use of graphics and usage markers.
The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. It also allows you to set usage markers (date range or point in time) to monitor the changes in usage based on events. The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.
Our Apps are supported on the following platforms:
- IOS 3.1 and above (iPhone and/or iPad)
- Android 2.1 and above (Smartphones or tablets)
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Simply look for ‘SmartHub’ in the Apple Store® or in the Android® Market. Search: SmartHub (not case sensitive but must be all one word), if duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative.
OR if your phone has a QR code scanner, simply scan the codes below:
No. Our App is free to download and install.
No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.
Yes. Both the web based and mobile based applications support multiple accounts. Information for each account is available. Amount due, payment options, and billing/payment history is available for each account.
Yes. Payments can be made using the either web based or mobile based application. Payment options include total, partial, and multiple account payments.