Security standards (specifically, the Payment Card Industry Data Security Standards) prohibit our member service representatives from taking your credit card information over the phone. These standards are designed to ensure companies who accept, process, store or transmit credit card information maintain a secure environment. Because we record our phone calls for quality assurance, we are no longer able to accept credit card payments in this way. Be assured, however, there are many other ways to pay your bill including by mail; automated telephone system; online; in person; night drop-boxes located at Newark and Utica locations; and at your local bank.

Both the Facilities Fee and Distribution Charge include the fixed cost of running the Cooperative, such as meter reading, billing, record keeping, replacing poles, power lines, and other equipment. This is also the cost to distribute electric to Cooperative members. This facilities fee will be applied each month, even though you may not consume natural gas or electric.

The Energy Cooperative offers budget billing which allows your monthly utility costs to remain constant throughout the entire year. Please note the following:

• The account must be paid in full to qualify.
• The budget accounts are reviewed during the month of March and September. During this review, your budget amount may be increased or decreased depending on your usage.