Propane

Updating your phone number on your account is the most important thing you can do to report a power outage. With an accurate phone number, our outage system can identify your address when you call, so you can report an outage by simply pressing one.

• Member Service: (800) 255-6815
• Gas & Propane Interruptions: (800) 255-6815  (24 hours)

Whether you are installing a mailbox, planting a tree, building a deck, or planning a project around your home, call the Ohio Utility Protection Service (OUPS) before you start to dig at 811 or (800) 362-2764.

You can’t know if underground lines are below. Often, people do not call first because of unwanted delays or costs, and they assume their digging won't affect anything. This assumption is life-threatening and, if you hit an underground utility, you may have to pay for damages and repairs that may cost thousands of dollars.

By law, everyone MUST contact the Ohio Utilities Protection Service, at least 48 hours, but no more than 10 working days (excluding weekends and legal holidays), before beginning ANY digging project.

Your call alerts utilities of your plans to dig and lets us notify you or mark approximate locations of underground utility lines. This free service can protect you from injury or property damage and prevents interruption of your and other utility services.

Carbon monoxide is an odorless, colorless gas produced when vehicles, small engines, stoves, lanterns, grills, fireplaces, gas ranges, portable generators or furnaces burn fuel. People and animals are at risk when carbon monoxide builds in enclosed spaces. Fatal levels of carbon monoxide can be produced in minutes, even when doors and windows are open.

Tips to prevent carbon monoxide poisoning:

• Do not run a car in a garage that is attached to a house. This puts you at risk for carbon monoxide poisoning even with the garage door open.
• Do not use portable, flameless, chemical heaters indoors.
• Never use a gas oven to heat your home.
• Never use a generator inside your home, basement, garage or less than 20 feet from any window, door or vent.
• Have your chimney checked and cleaned every year.
• Make sure your fireplace damper is open before lighting a fire and well after the fire is extinguished.
• Install a battery-operated or battery backup carbon monoxide detector in the hallway near each separate sleeping area in your home.
• Check or replace the battery for each carbon monoxide detector when you change the time on your clocks each spring and fall.
• Replace carbon monoxide detectors every five years.

Learn more about carbon monoxide poisoning here!

We all know energy plays a major role in our everyday lives, and it is a powerful resource that should be respected. We encourage you to share these safety tips and lessons with children as often as possible.