There are two types of natural gas outages, planned and unplanned.

Planned outages allow us to perform necessary maintenance or upgrade our system. We notify members before planned outages occur. To make sure you receive this type of notification, check your preferred “contact methods” in SmartHub. Verify we have the correct phone numbers, and that you are not on our ‘do not call’ list. We may also communicate planned outages on social media or myenergycoop.com, depending on the size and scope of the work. You might even see information left on your doorstep alerting you of the outage.

Planned outages give everyone time to prepare. Unplanned outages are a different story. They occur when someone not affiliated with The Energy Cooperative hits one of our gas lines while digging, or there is some other kind of interruption in the gas flow.