Disconnects For Non-Payment

Disconnects for Non-Pay

We will work with you!

If you are unable to pay your bill, call us to discuss payment options. Our member service representatives are available Monday – Friday from 7:30 a.m. to 4:30 p.m. Call us at 740-344-2102 to make a payment arrangement. You can also access your account information and make payments from the SmartHub mobile app.

Contact us as soon as possible if you are unable to pay your bill.

Members can make payment arrangements to avoid disconnect for non-pay twice a year. If you have a payment arrangement, be sure to honor it. This keeps your account in good standing until you catch up. If you need a payment arrangement, contact us before your account 60 days past due. Otherwise, it may be too late to enter into an arrangement and the full balance will be required. Members can also create a payment arrangement in SmartHub (or by logging into our website).

Yes. The Energy Cooperative sends accounts to collections when they are 61 days past due (starting from the date on the final bill). Members will be contacted by an external collection agency to settle the account before it is reported to credit bureaus. Members who have an account in collections can make a payment to the collection agency or directly to The Energy Cooperative.

Disconnects for Non-Pay

Can I make a payment arrangement?

What if I schedule a payment? Does that reconnect my service?

What happens after a disconnect for non-pay?

Do you send accounts to collections?