Disconnects For Non-Payment

Disconnects for Non-Pay

Keeping Your Service On

The Energy Cooperative bills members for electric, natural gas and propane service after it is used. If your account shows a past-due balance, and you do not have an active payment arrangement, your service will be disconnected for nonpayment.

To restore service after a non-payment, you must pay all outstanding charges and a deposit to re-establish credit.

Contact us as soon as possible if you are unable to pay your bill.

We can discuss payment arrangements and other options to help you avoid a service interruption. The Energy Cooperative will work with members who honor their payment arrangements.

Call 740-344-2102 Monday through Friday, 7:30 a.m. to 4:30 p.m., or manage your account anytime through the SmartHub mobile app.

Members can make payment arrangements to avoid disconnect for non-pay twice a year. If you have a payment arrangement, be sure to honor it. This keeps your account in good standing until you catch up. If you need a payment arrangement, contact us before your account 60 days past due. Otherwise, it may be too late to enter into an arrangement and the full balance will be required. Members can also create a payment arrangement in SmartHub (or by logging into our website).

Yes. The Energy Cooperative sends accounts to collections when they are 61 days past due (starting from the date on the final bill). Members will be contacted by an external collection agency to settle the account before it is reported to credit bureaus. Members who have an account in collections can make a payment to the collection agency or directly to The Energy Cooperative.

Disconnects for Non-Pay

Can I make a payment arrangement?

What if I schedule a payment? Does that reconnect my service?

What happens after a disconnect for non-pay?

Do you send accounts to collections?