We will work with you.
If you are unable to pay your bill, call us to discuss payment options. Our member service representatives are available Monday – Friday from 7:30am to 4:30pm. Call us at 740-344-2102 to make a payment arrangement. You can also access your account information and make payments from the SmartHub mobile app. Using any of the previously mentioned methods, contact us as soon as possible if you are unable to pay your bill.
Frequently Asked Questions
Members are asked to re-establish their credit to reconnect services after a disconnect for nonpay. This includes paying a deposit, in addition to all outstanding charges. Please contact us if you are struggling to pay your bill. We are happy to help you set up a payment arrangement.
Only a payment reconnects service. Scheduling a payment on our website or through the SmartHub app do not halt a disconnect or reconnect service. Service can be reconnected after the payment is made.
Yes. The Energy Cooperative sends accounts to collections when they are 61 days past due (starting from the date on the final bill). Members will be contacted by an external collection agency to settle the account before it is reported to credit bureaus. Members who have an account in collections can make a payment to the collection agency or directly to The Energy Cooperative.