Contact Us

Business Hours

The Energy Cooperative is open Monday – Friday from 7:30am to 4:30pm.

We respond to outages and emergencies 24/7/365.

The Energy Cooperative

Drive Thru open during business hours.
Payment Deposit Box available 24/7/365.

1500 Granville Rd
PO Box 4970
Newark, Ohio 43058

Call Member Services

1-800-255-6815

Report Electric Outage

1-888-535-5732

Report a Natural Gas or Propane Emergency

1-800-255-6815

Chat With Us

Have questions about your account? Click here to chat with one of our member service representatives.

How Are We Doing?

Did one of our employees go above and beyond? Or do you have a concern? Let us know!

General Comments

Do you have a general question or concern? Click below to send us an email. This is NOT for emergencies or account related questions.

Apply for Operation Round Up Grant

Looking to apply for an operation round up grant?

Start or Stop Service

Start here if you are moving in, moving out, or looking to build a new home.

Manage My Account

Need to set up your online account? Start here to manage all aspects of your Energy Cooperative account in our SmartHub mobile app or by logging into our website.