Get Started with SmartHub

Register Your Account

  • New account number: Use your new account number to register for SmartHub. You can find your new account number on your new bill.
  • Re-register for your online account:  If you haven’t used SmartHub in while, you’ll notice improvements! We increased the amount of information you have access to with regards to your account, including your energy daily, and hourly energy usage.
  • Update your online payment options: Once you register for your online account, you will need to update your payment options.

What is SmartHub?

On the go and in control. Now you can manage your account like never before!

SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.

As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.

Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.

You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.

Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.

Frequently Asked Questions (FAQs)

Both platforms are part of Energy Cooperative’s online account management system for members. The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information. Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages. The free, secure mobile app is available to download and install on mobile devices and tablets.

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from Energy Cooperative about your monthly bill being ready to pay online, your account number is provided in that email. You can also contact us for help locating your account number.

Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.

If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.

Members can sign up for SmartHub via the login page.

  1. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub. Residential members will need to have their account number on hand before starting this process. Commercial members will need to have the tax ID number for their business.
  2. After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
  3. To register, click here (URL) and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.
  4. What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.

Want information on paperless billing, outage alerts and usage updates straight to your email or through SMS? Use SmartHub to update your notifications preferences.

  1. Log in to your SmartHub account
  2. Click on “Notifications”
  3. Click Manage Contacts to add or change email address and phone numbers
  4. Add email address or phone number
  5. Enter verification code to activate
  6. Click on Manage Notifications to update/change SMS and email alerts

Auto Pay is a convenient option to pay your bill each month.

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize [name] to withdraw funds from your selected account to pay your monthly bill on the due date.

No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.

First, you must have provided a bank account and/or credit/debit card information to enroll in Auto Pay.

On the website:

  1. Click on Billing & Payments
  2. Click on Auto Pay Program on the sidebar
  3. Click on Sign Up for Auto Pay
  4. Accept the Terms and Conditions then follow the instructions.

On the app:

  1. Select Pay My Bill
  2. Select Auto Pay Program
  3. Follow the instructions above.
  4. How do I set up stored payment methods, such as a credit card?

You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your [name] bill.

No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.

Yes. On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information.

On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.

You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.

On the website:

  1. Log in to your SmartHub account
  2. Click Report an Issue/Inquiry in the top right corner
  3. Select the Other Issues/General Inquiry button
  4. Choose your issue or inquiry from the drop-down menu
  5. Provide the information requested
  6. Select Submit.

You can view the status of your request or inquiry on the website.

On the app:

  1. Log in to your SmartHub account
  2. Select Contact Us
  3. Select your issue or inquiry from the menu
  4. Please provide the information requested
  5. Select Submit.

You can view your energy use on the website and app.

On the website:

  1. Click My Usage
  2. Select My Usage
  3. then select Usage Explorer

On the app:

  1. Select the Energy Use icon to view your energy use.
  2. How current is the account information in the app or website?
  3. The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

Get Support

If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!

Phone: 1-800-255-6815

Email: feedback@theenergycoop.com