Prepaid Billing FAQs

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How Prepaid Billing Works

Prepaid billing is designed to work seamlessly for our members! All you need to do is monitor your electric use in SmartHub, and maintain a prepaid credit balance (for example -$25.00).

How Prepaid Billing Works

How much money needs to be in my prepaid account to keep my power on?

What happens when my prepaid credit is $0.00?

When does my prepaid balance update?

How do I know when my power will turn off?

How long do I have to make a payment before my power is turned off?

How do I turn my power back on?

How much do I need to pay to turn on my power?

Do I need to call to turn my power on after I make a payment?